Wednesday 10 March 2010

10 reasons why Enterprise Mobility can have a positive impact on your orgainsation

Businesses have been shedding costs for some time so the challenge as the economy comes out of the slump is to deal with an upturn with a smaller organisation.

Using mobile business solutions to only help cut costs further will not make the difference, the emphasis needs to shift to enabling in field workers to multi-task while enabling new business transactions and making a difference in customer service.

So what are the impact areas?


1. Extend the scope of worker activity by adding new tasks or customer care activities.

2. Improve efficiency by raising number of jobs performed or customers visited.

3. Eliminate manual data entry increase task accuracy speed up invoice cycles

4. Leverage investment in back end ERP and CRM systems

5. Allow workers to interrogate back office systems remotely for the information they need to perform tasks.

6. Address the 3 primary costs remote workers generate - labour vehicle and fuel;

  • Finding best route with on device Sat Nav
  • Use GPS tracking for instant worker location and post activity driver behaviour coaching.
  • Push next job to worker automatically by eliminating the need to return to a depot

7. Increase stakeholder satisfaction by confirming activity as complete at the point of service

8. Allow setting and measurement of meaningful SLA's

9. Better recording = better reporting = opportunity for better management decisions

10. Companies who can demonstrate adoption of mobility put themselves in a better position to win new and retain existing business.

Contact us about MobileWorxs Enterprise Mobility sales@mobileworxs.com
Need an app for your business? More
Follow us on Twitter

No comments: