Using mobile business solutions to only help cut costs further will not make the difference, the emphasis needs to shift to enabling in field workers to multi-task while enabling new business transactions and making a difference in customer service.
So what are the impact areas?
1. Extend the scope of worker activity by adding new tasks or customer care activities.
2. Improve efficiency by raising number of jobs performed or customers visited.
3. Eliminate manual data entry increase task accuracy speed up invoice cycles
4. Leverage investment in back end ERP and CRM systems
5. Allow workers to interrogate back office systems remotely for the information they need to perform tasks.
6. Address the 3 primary costs remote workers generate - labour vehicle and fuel;
- Finding best route with on device Sat Nav
- Use GPS tracking for instant worker location and post activity driver behaviour coaching.
- Push next job to worker automatically by eliminating the need to return to a depot
7. Increase stakeholder satisfaction by confirming activity as complete at the point of service
8. Allow setting and measurement of meaningful SLA's
9. Better recording = better reporting = opportunity for better management decisions
10. Companies who can demonstrate adoption of mobility put themselves in a better position to win new and retain existing business.
Contact us about MobileWorxs Enterprise Mobility sales@mobileworxs.com
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